Support

Please find our online support resources below. If you have a support question to which you cannot find an anwer on this site, you can contact us here.

• Download the User Guide
• Download the software
• Internet Settings for BlackBerry
• Forgot password or license key

• Commercial and License
  • Is the $19,95 a one-time fee. Are there any monthly or annual fees?
    It is a one-time fee and there are no other fees currently.
  • If I buy a new phone, can I transfer the license onto that?
    Yes. The license is personal, which means that you can use it on multiple devices.
  • If I buy a license, will I get upgrades free of charge?
    Yes. We have provided all upgrades free of charge to our customers.
• Network Connection Problems
  • I cannot connect to the server from my BlackBerry?
    Please make sure that you have the correct internet settings on your BlackBerry. You can find the settings for a number of operators here.
• Device Support
  • On which devices does mScorecard run?
    mScorecard works on all devices that support Java J2ME applications, which means in practise most of the mobile phones on the market today.
  • Can I use mScorecard on BlackBerry?
    Yes.
  • Can I use mScorecard on iPhone?
    No, not at the moment. iPhone does not support java applications such as mScorecard. We are considering different options to develop an iPhone version in the future.
  • Can I use mScorecard on Android phones?
    There is currently not an Android specific version of mScorecard. However, there are free software on the market that make it possible to run. Java J2ME applications on Android devices. Please see http://www.netmite.com/android for further information.
  • Can I use mScorecard on Windows Mobile devices?
    Yes. Your Windows Mobile device needs to have a java midlet manager installed. Many devices have a built-in midlet manager installed but it can be downloaded also from the internet.A popular midlet manager that also supports GPS is JBED that can be downloaded here.