Login | Sign up
Home | Download | Sign Up | mScorecard Premium | Support | Contact
Home > Support

Support

Please find our online support resources below. If you have a support question to which you cannot find an anwer on this site, you can contact us here.



Frequently Asked Questions (FAQ)
  • Installation and Setup
    • When upgrading from an older version, I get "Authorisation Failed" error message?
      You probably have a signed version of mScorecard that has been downloaded from the Nokia Downloads service. Your device does not allow to upgrade from a signed version to an unsigned version. For this reason you need to first remove the existing version and then reinstall the new version. Please remember to store the data (e.g. rounds, players, courses) you want to keep on the server before removing.
  • Network Connection Problems
    • I cannot connect to the server from my BlackBerry?
      Please make sure that you have the correct internet settings on your BlackBerry. You can find the settings for a number of operators here.
  • Device Support
    • On which devices does mScorecard run?
      mScorecard works on iPhone, Android, BlackBerry, Symbian, Bada and all devices that support Java J2ME applications, which means in practise most of the mobile phones on the market today.
    • Can I use mScorecard on BlackBerry?
      Yes.
    • Can I use mScorecard on Android phones?
      Yes.
    • Can I use mScorecard on iPhone?
      Yes.
    • Can I use mScorecard on Windows Phone devices?
      There is no version for Windows Phone yet but this will hopefully change during this year.
    • Can I use mScorecard on Windows Mobile devices?
      Yes. Your Windows Mobile device needs to have a java midlet manager installed. Many devices have a built-in midlet manager installed but it can be downloaded also from the internet.A popular midlet manager that also supports GPS is JBED that can be downloaded here.
    • Font size is too small on a Windows Mobile device?
      Go to Settings > User Interface Settings and set the Font Size to Largest. If that does not help and you are running the JBED midlet manager, you can edit the following registry settings:
      [HKEY_LOCAL_MACHINE\Software\Apps\Esmertec Java\Device Info\Java Font]
      "Size Large"="26"
      "Size Medium"="20"
      "Size Small"="16"
      You may need to create the Device Info & Java Font keys since they are not created by default.